Contact & FAQ

Contact us

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CONTACT
renee@enchantmyparty.com
01 (912) 713 1253

Frequently Asked Questions

HOW DO I BOOK A PARTY?

Call (912)713-1253 or email Renee@EnchantMyParty.com to request a party date and time. We will email a contract to you. The party is not reserved until we receive the contract back along with the deposit (50% of the party fee). We accept personal checks, money orders and all credit cards. If paying by credit card, we will email an invoice to you. The balance is due the week of the party.


DO YOU TRAVEL? IF SO, HOW FAR?

Yes! We will travel up to 50 miles* from Savannah, GA. There are no additional fees for parties within the city limits of Savannah, GA, on the Islands (Wilmington, Whitemarsh, Skidaway and Tybee), or in Georgetown, Port Wentworth or Pooler. If you live outside of this area, please call or email for a complete list of locations and fees. *some cast members may not be willing to travel beyond our area and some may travel further than the 50 miles. Please send an email with your location and we will let you know.


DOES IT MATTER HOW MANY CHILDREN I INVITE?

Yes! The one character party package covers up to 12 guests including the birthday child (not to exceed 15). The two character party package covers up to 25 guests including the birthday child (not to exceed 25). For extra children there are additional fees based on crafts and activities planned. These fees will be explained in your contract.


WHAT DO I NEED TO PROVIDE FOR THE PARTY?

You will need to provide a large enough area for your party guests to gather for their interactive story and game time. Sometimes this means pushing chairs and tables back. The character will stand and sit during the party session so please have a chair for each character.


WHAT IS YOUR OUTDOOR PARTY POLICY?

Outdoor venues are always welcome! If you are planning an outdoor party please make sure there is a covered area to gather. Due to extreme temperatures in the summer months and the heavy costumes our cast members wear, certain characters will not be available for outdoor parties June-August.


HOW FAR IN ADVANCE SHOULD I BOOK?

Character parties book quickly and we recommend booking 4-6 weeks in advance. Parties are booked on a first come, first serve basis and a completed contract and deposit are required to reserve your date, time and character. If you have a last minute request, please contact us and we will do our best to accommodate you.


DO YOUR PERFORMERS ACCEPT GRATUITY?

Absolutely! Though it is never expected, it is always appreciated. If your entertainer has met or exceeded your expectations and you wish to thank them with a tip, please give it directly to the entertainer at the end of their session.


WHAT HAPPENS IF I HAVE TO CANCEL THE PARTY?

All monies paid to Enchant My Party are non-refundable. However, we will work with you to reschedule your date and time once at no additional fee.